COURSE OBJECTIVE:

This course introduces the principles and core elements of IT Service Management (ITSM) based on the ITIL^® 2011 set of best practices. Participants will understand how an integrated framework, based on ITIL^® best practice guidelines enables an organization to support and deliver quality IT services.

IT Service Management has emerged as the most recent discipline in IT world, it enables the IT and ITES organizations worldwide learn from and adapt to the best practices as defined in ITIL^®.

LEARNING OBJECTIVES:

 The ITIL 2011 Foundation course will facilitate achieving the following learning objectives:

• Understand the main processes, relationships, benefits and challenges of ITIL^® 2011
• Gain insight into the service lifecycle approach that forms the core of ITIL^® 2011
• Understand how these processes contribute to making an IT organization manageable.
• Learn the most important ITIL^® 2011 definitions
• Prepare the participants for the certified ITIL^® 2011 Foundation Examination
• Ensure participants gain from real life situations and experience of trainer and participants.
• Understand various processes involved in Establishing, Implementing, Operating, Monitoring, Reviewing and Improving an IT Service Management System.
• Acquire the ability to apply the ITSM concepts in day to day IT operations and to improve the quality of IT service provided to customers.

WHO SHOULD ATTEND? 

• IT Managers
• IT staff and process owners
• IT Consultants
• Key Business Users
• IT Developers
• IT Auditors
• IT Management
• IT Service Management Professionals
• IT Service Providers
• Quality Assurance Professionals
• Application, Project and Business Managers directly involved in IT
• Executives managing, implementing and operating IT services in-house or for external customers.
• Any member of an IT organization in delivery of IT services.

PRE-REQUISITES:

None

WHY CERTIFY ?

• The certification signifies that the holder of the certificate has an understanding of Best Practices for IT Service Management that can be applied at the workplace
• The Certification has a Worldwide Recognition
• The global customers, who have adopted to ITIL^® best practices in their organizations prefer the ITIL^® certified IT professionals work on their projects. Few of them demand certified people from vendor organizations through their RFP (Request for Proposal) process.
• Certification lays the groundwork for a career road map for the individual

TAKE-AWAY’s: 

• Training and study materials developed by certified & experienced instructors and subject matter experts.
• Certificate of Completion to successful participants based on performance during the course.

CREDITS:

• Upon successfully achieving the ITIL^® Service Transition certificate, students earn 2 credits in the ITIL^® qualification scheme.
• Project Management Institute (PMI)^®,  Professional Development Units (PDUs) = 16