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X-ORIGINAL-URL:https://www.eagleseye.mu
X-WR-CALDESC:Events for Eagle's Eye Solutions Ltd
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TZID:Indian/Mauritius
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DTSTART:20130101T000000
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DTSTART;TZID=Indian/Mauritius:20141110T090000
DTEND;TZID=Indian/Mauritius:20141112T170000
DTSTAMP:20140904T110017Z
CREATED:20140904T105116Z
LAST-MODIFIED:20140904T110017Z
UID:664-1415610000-1415811600@www.eagleseye.mu
SUMMARY:ITIL® Foundation (Mauritius)
DESCRIPTION:COURSE OBJECTIVE: \nThis course introduces the principles and core elements of IT Service Management (ITSM) based on the ITIL® 2011 set of best practices. Participants will understand how an integrated framework\, based on ITIL® best practice guidelines enables an organization to support and deliver quality IT services. \nIT Service Management has emerged as the most recent discipline in IT world\, it enables the IT and ITES organizations worldwide learn from and adapt to the best practices as defined in ITIL®. \nLEARNING OBJECTIVES: \n The ITIL 2011 Foundation course will facilitate achieving the following learning objectives: \n\nUnderstand the main processes\, relationships\, benefits and challenges of ITIL® 2011\nGain insight into the service lifecycle approach that forms the core of ITIL® 2011\nUnderstand how these processes contribute to making an IT organization manageable.\nLearn the most important ITIL® 2011 definitions\nPrepare the participants for the certified ITIL® 2011 Foundation Examination\nEnsure participants gain from real life situations and experience of trainer and participants.\nUnderstand various processes involved in Establishing\, Implementing\, Operating\, Monitoring\, Reviewing and Improving an IT Service Management System.\nAcquire the ability to apply the ITSM concepts in day to day IT operations and to improve the quality of IT service provided to customers.\n\nWHO SHOULD ATTEND?  \n\nIT Managers\nIT staff and process owners\nIT Consultants\nKey Business Users\nIT Developers\nIT Auditors\nIT Management\nIT Service Management Professionals\nIT Service Providers\nQuality Assurance Professionals\nApplication\, Project and Business Managers directly involved in IT\nExecutives managing\, implementing and operating IT services in-house or for external customers.\nAny member of an IT organization in delivery of IT services.\n\nPRE-REQUISITES: \nNone \nWHY CERTIFY ? \n\nThe certification signifies that the holder of the certificate has an understanding of Best Practices for IT Service Management that can be applied at the workplace\nThe Certification has a Worldwide Recognition\nThe global customers\, who have adopted to ITIL® best practices in their organizations prefer the ITIL® certified IT professionals work on their projects. Few of them demand certified people from vendor organizations through their RFP (Request for Proposal) process.\nCertification lays the groundwork for a career road map for the individual\n\nTAKE-AWAY’s:  \n\nTraining and study materials developed by certified & experienced instructors and subject matter experts.\nCertificate of Completion to successful participants based on performance during the course.\n\nCREDITS: \n\nUpon successfully achieving the ITIL® Service Transition certificate\, students earn 2 credits in the ITIL® qualification scheme.\nProject Management Institute (PMI)®\,  Professional Development Units (PDUs) = 16\n\n 
URL:https://www.eagleseye.mu/training-event/itil-foundation-mauritius/
LOCATION:Voila Hotel\, Bagatelle\, Bagatelle\, Reduit\, Mauritius
CATEGORIES:ITSM Training Category
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